ODOT Works is a statewide effort to showcase employees—through features printed in the employee newsletter and the prominent display of photos throughout department facilities—engaged in the important work they do every day.

 

Dawn Jefferies Radio Dispatch Operator

Dawn JefferiesWorking into the wee hours of the morning, Radio Dispatch Operator Dawn Jefferies is quite literally the voice behind ODOT.

For more than 25 years, Jefferies has handled radio communications for District 6 and assisted with radio communications in Ohio's 80 other counties.

Located in the Traffic Management Center—a recent departure from the Ohio Emergency Operations Center in north Columbus—Jefferies takes calls from law enforcement and the general public about rollovers, spills, flooding, tornados, snow and ice, and construction. "We are the eyes and ears of ODOT," Jefferies said, "and we're always open."

Jefferies said she takes vital information from callers and gets it to the 'boots on the ground' people. She sometimes works 12-hour shifts, rotating nights, and second shifts. "Being a small office we understand," she said. "We work closely together."