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RESOLVED - InTouch Device Does Not Respond When Swiping, But Records Punch


*NOTE: This issue has been resolved with a firmware patch deployed to all InTouch devices.

All End Users

When swiping at an InTouch device, no "ding" is heard and no pop-up is displayed, but the punch is recorded on the employee's timecard.

Information or Workaround:
This is a known issue with the current InTouch firmware version. A new version that fixes the problem is being prepared.
A temporary fix for this issue is to press the HOME button on the InTouch device. This should cause the alerts ("ding" and pop-up) to begin functioning again.




Created at 9/26/2012 8:00 AM by Joshua Oswald
Last modified at 10/11/2012 8:32 AM by Joshua Oswald