A new, re-hired, or transferred employee is not in Kronos.
1) Verify with HR that the employee has been entered into OAKS, has an active status, and has an accurate "effective date".
2) Verify it has been at least two business days since the employee was entered into OAKS.
3) Verify with IT that the employee has an Active Directory account with the OAKS ID entered. Verify the OAKS ID was not mistyped.
4) If no problems are found from steps 1-3, send an email to email@example.com with the employee's name, OAKS ID, and supervisor's name.