Welcome to the Customer Satisfaction Survey Website.
 
Your home or business is near a location where ODOT will soon be working. It would be very helpful to us in our efforts to improve customer service if you could take a moment to share with us your impressions of the performance of our maintenance teams.
 
 

 Customer Satisfaction Survey

 
* Indicates required field

Ohio County *
Select the County where the work was performed

List the location where your roadwork was performed *
(Example - SR 104 at SR 665)

Were you notified that ODOT crews would be working? *

Was it clear when and for how long you might be inconvenienced by the work that was being performed? *

Did we explain why we needed to perform this work? *

Crews limited road closures or access restrictions to the areas outlined in the notification. *



Please indicate how strongly you agree or disagree with the statement to the left

Crews completed the job within the timeline stated in the notification. *



Please indicate how strongly you agree or disagree with the statement to the left

Crews demonstrated professionalism while performing this job. (e.g. behavior was appropriate, crews stayed busy, wore appropriate attire, crew members were courteous, etc.) *



Please indicate how strongly you agree or disagree with the statement to the left

Closures or access restrictions should be limited only to areas that are absolutely necessary. *



What is important to you? On a scale of 1 - 5 (where 5 is most important) please rank the statement.

Work should be completed in the shortest time frame possible. *



What is important to you? On a scale of 1 - 5 (where 5 is most important) please rank the statement.

Work should be completed in an efficient manner. *



What is important to you? On a scale of 1 - 5 (where 5 is most important) please rank the statement.

How satisfied were you with ODOT's performance on this project? *



Select the overall performance rating

Comments?