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Information-Marketing
Service Description
Evaluation
Accomplishments
Lessons Learned
Additional Comments
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
z-Tuscarawas County Senior Center 2012 Mobility Management ProjectTuscarawas County Senior CenterMobility Management2012Shannon L. Hurseyslhursey@yahoo.com2/9/2012January
12
31
Marketing plan is to supple all service agencies with brochures for clients and also we have brochures at  the libraries, hospitals and doctors in the county.
Our project aims to improve transportation services for all persons but with special focus on those with disabilities, older adults and individuals with lower income.  Through the coordination of community resources and stregthened relationships between transportation providers in Tuscarawas County.
Our project collects and uses data from all 3 agencies  to idenify growth, gap times as well as trips, target population and unduplicated clients and referrals.
January has been finshing up with last year and looking at what we did and how we can provide the level of service with the cut backs that were made.
49
  
z-New Carlisle 2012 JARC Operating Assistance ProjectNew Carlisle, City of2012Kimberly J Joneskjones@newcarlisle.net2/10/2012January
0
0
0
0
Service is not anticipated to begin until April 2012.
n/a
n/a
RFP is being published for the 2nd time due to no response the first time.
  
z-Hardin 2012 NF Operating Assistance ProjectHardin County Council on Aging2012Shirl P. Taylorhccoa@hardincoa.net2/16/2012January
149
1
0
Posted newspaper ads, radio ads, and gave out individual transportation flyers to clients
The transportation routes covered 16,854 miles which is 686 miles more than January 2010 covering all areas of Hardin County and including medical, pharmacy, banking, work related, and socialization transportation for 149 unduplicated clients. We did a total of 1670 one way passenger trips with 1249 of those trips for individuals with disabilities. The shuttle route was tried in Kenton, Ohio running a 10 mile round trip to the hospital, pharmacies, and groceries from housing complexes but failed to be used by the people living in those areas. We plan to try a shuttle service in the Ada area running a five mile radius to the health clinic, the pharmacy, the local grocery, and local banks in an effort to see if there is a need in that area of the county.
We track the number of unduplicated clients, the number of one-way trips, the number of miles driven, the number of disabled trips, the number of unduplicated disabled clients, the number of 60 and over clients, the number of under the age of 60 clients, the number of males and females, the number that lives alone, the number of minority clients, and the number of low income when possible. We also track the areas of the county that clients are from to assure transportation in all those areas. We compare the numbers to the previous year and compare the changes/increase/decrease in mileage, number of unduplicated clients, and so forth to see where changes have taken place. We send out quarterly surveys to determine changes in mental, physical, and financial status of the client in an effort to determine how the service is improving their quality of life. We also survey the satisfaction of the clients receiving the service as well. Surveys are also sent out to the general public in various areas and to the entities involved in the transportation project to receive their views and thoughts on transportation and to determine gaps in service.
• Transported 149 unduplicated clients for the month of January.
• Did a total of 1670 one way trips with 1214 of those being for disabled individuals.
• Traveled 16,854 miles.
• We were especially pleased with accomplishing the task of providing tickets to ride transportation at a discounted price for self-pay low-income/mentally challenged clients to work if they would purchase tickets for the full month. This has proven successful so far.
• A shuttle service was attempted in the Kenton area but with no success. We will be running the shuttle service in the Ada area starting in March. The van will run to the health clinic, the pharmacy, the grocery, the banks, and so forth to see if there is more of a need in that area of the county.
• We have learned that communities coordinating together can accomplish amazing results.
• I would advise getting to know your communities better, encouraging coordination of all entities in the county, and having the goal of working together to improve quality of life for those who are elderly, disabled, handicapped, low-income, and minority persons in an effort to improve their quality of life.
1,670
1
1,249
0.0
0.0
0.0
0.00
0.00
0.00
421
469.0
0.0
0.0
0.00
0.00
0.00
0.00
0.00
0.00
  
z-WSOS 2012 Mobility Management ProjectWSOS Community Action CommissionMobility Management2012William R Duncanwrduncan@wsos.org2/17/2012January
3
22
Two presentations on the effects on Community use of vouchers on general public transportation availability. Also demonstrated how to effectively schedule transportation.
It is projected that the project will include the following: Coordinate 30 out-of-county transportation; provide access to 20 jobs; follow up action plans developed during the Human Services Coordinated Transportation Plan for Sandusky County; conduct education, outreach and marketing; and advocate for transportation services for seniors, disabled, and low income individuals.
Providing tangible coordinated transportation with another agency is more difficult than simply passing them off. While it might be easier, this is not what is in the bet interest of the consumer (public). The buy-in needs to be sold at the ground level as well.
  
z-WSOS 2012 JARC Operating Assistance ProjectWSOS Community Action Commission2012William R Duncanwrduncan@wsos.org2/17/2012January
71
marketing materials will include brochures, fax sheets, door hangers, billboards, paycheck stuffers that employers can use, and other types of advertising.
Weekdays 7pm through midnight. Expanded hours of operation to make public transportation available to low income workers on second shift. Prior to this service, there was limited options for citizens of Sandusky County, especially for low income population.
Trips are logged on a vehicle manifest and coded as JARC eligible or general public. The Jarc income eligible are recorded as the target population. The general public for the period is added to this to get the total one-way passenger trips.
Each destination for the target population is recorded. Each job is only counted once although we take the client there multiple times during the month.
The economic conditions have changed the need for transportation during what was third shift operations.
71
0
  
z-WSOS 2012 NF Operating Assistance ProjectWSOS Community Action Commission2012William R Duncanwrduncan@wsos.org2/17/2012January
We cost effectively use materials in marketing and outreach efforts by customizing samples available through the National Center on Senior Transportation and their "Travel Training Marketing Material" - Transportation Options for Older Adults. Also, materials will be customized from samples obtained from the "Easy Rider Program" materials from Special Transit of Boulder Colorado which include a trainee handbook, marketing material, training forms, PowerPoint presentations, and student notebooks. Flyers and brochures are available for the public.
We also created materials using resources from the Beverly Foundation on volunteer recruitment. The top strategies that will be used include: person to person recruitment, targeting, education and newsletters, fliers, meetings and events, campaigns, free publicity, brochures, partnerships paid advertising, media, board and staff involvement. Window displays.
Door through door service including personal, hands-on assistance by helping passengers through the doors of their residences and destinations as requested. Providing Passenger Care Attendants to individuals who might not be able to utilize public transportation due to physical or mental limitations. These PCA's provide personal, hands-on assistance, concierge service by assisting riders with their shopping bags or laundry baskets, etc, and general assistance with utilizing public transportation.
The MIS Dispatch Aid has a 15 page MIS Document Manual that outlines the process used to collect data and report statistics on individual riders per contract. The MIS Dispatch Aid documented all trips that a volunteer personal care attendant rode and further split out those passengers that were elderly or disabled who needed assistance.
Preparing for ground breaking for new TRIPS building 2-14-12
15
64
21.63
  
z-Horizons 2012 NF Operating Assistance ProjectHorizons of Tuscarawas and Carroll Counties2012Sara Gillprice.sarae@gmail.com3/1/2012January
400
0
314
TCSC – 3,500 newsletters distributed quarterly; weekly local newspaper and flyers in all vans used for transportation.
Horizons - 100 transportation flyers monthly distributed from all vans used for transportation; Approximately 25 flyers requested/ distributed monthly from the general public; Attend community craft shows on quarterly basis and attend county fair booth yearly, and semi-annual employment fairs, distributing 100-150 flyers and informational sheets at each event; Regularly stock Employment Source and Ohio Department of Job and Family Services offices with transportation flyers (approximately 200 per year); T-shirts with Tusctransit logo distributed at local high school during basketball season.  In the future, we plan to continue use of flyers, utilize local radio and television channels, and local parades for advertisements.  
TCSC - The Tuscarawas County Senior Center offers an expanded transportation program in addition to our day program.   For a minimal cost ($3 one way and $5 round trip) we provide transportation on Tuesdays and Thursdays 4 pm to 9 pm and Saturdays 8 am to 4 pm. The target population is older adults (over the age of 50) who are low-income with a developmental disability and/or have physical limitations. 
Horizons – Horizons offers transportation services from 7 am to 11 pm Monday through Saturday and 7 am to 4 pm on Sundays.   Services are provided for a minimal cost ($3 one way and $5 round trip).  We service the entire area of Tuscarawas County.   Any adult (over the age of 18) resident of Tuscarawas county may use the service, although our target population are those who are low-income and/or those with a developmental disability or physical limitations.  
Horizons and TCSC work closely together in the coordination of transportation referrals, brokering and backup services within Tuscarawas County. 
TCSC – Our transportation data entry employee and Mobility Manager cross check and maintain accurate statistical data on clients, mileage and trips.  Each month we are able to compare our goals with actual performance.  Note:  The Senior Center goals have changed since the original grant for FY 2012 was submitted.  The budget for the program was reduced in half due to overall agency budget constraints.  Our revised goals are as follows:
1. (Replaces goal 7 in the grant application)  The senior Center will provide transportation services to 80 unduplicated individuals.
2. (Replaces goal 8 in the grant application)  The senior Center will provide 800 one-way trips in 2012.




Month of January:  82 trips provided

Horizons – Our dispatchers and Transportation Coordinator cross check and maintain accurate statistical data on clients, mileage and trips.  Our database and schedules are used to count and collect trip and passenger data and van inspection forms are used to collect mileages.  Using this data, we are able to compare our goals with actual performance.  Other methods used to collect data and evaluate are as follows:
1. (Goals 1,  2,  12 & 13) We are coordinate closely with TCSC and attend meetings every other month with TuscoBus board.
January 2012 – Executive Director attended Tuscobus Meeting, Gave 5 client referrals to TCSC, and New/unduplicated clients: 24
2. (Goal 3)  See Service Description above
3. (Goal 4) Driver Alert notifications – We have a toll-free number listed on the back of each van for the public to notify Horizons as to how the drivers are doing.  This helps us to evaluate driver performance and safety while they are on the road 
4. (Goal 5)  Increased contracts with other agencies.  Two agencies (PFCS and Ten Lakes Wellness & Mental Health Center) have begun service contracts with Horizons in January.
5. (Goal 6) Radio and cell phone communication continues to be effective between Horizons drivers and dispatch staff, as well as with the Tuscarawas County Senior Center.  We are able to effectively broker trips and give better information to each other to ensure that good service is provided to the community.  
6. (Goals 9& 10) We have hired two new dispatchers in the past year and 6 part time drivers.  With new dispatchers, we are able to increase evening and weekend service and improve availability and communication with consumers during all hours of transportation.  We have been able to increase dispatch (phone line) hours from 8 am – 4 pm five days a week (last year) to dispatching 7 am – 10 pm Monday through Saturday and 8 am – 4 pm on Sundays.   More drivers have improved our ability to transport the increased number of consumers.  
January 2012 trips are as follows:  Total one way passenger trips are 3,043 with the total one way trips for the target population (disabled & low income) at 1,659
TCSC- On time pickups, no drops, and satisfied customers.  Reducing our drivers from 2 to 1, we were able to make the adjustments and met objectives for January.
Horizons - Given the above goals and utilization of trip data, we have been able to greatly expand service hours to better serve consumers with earlier work shifts.  Increased hours of dispatching/phone service has improved service by making it possible for more people to commute to work and appointments.  Word of mouth has worked for transportation in that we have increased our trips each year because of good service and satisfied consumers.  We have been especially successful in transporting the disabled, in that several disabled consumers have commented that they had little or no mobility before this program began.   Evidence shows in that we have increased our numbers to 24, 588 total one way trips in 2011, over ten thousand more one way trips than in 2010. 
TCSC –Experienced schedulers are needed in order to keep schedule on time as committed by clients.
Horizons – More knowledge of how widespread our rural area is would be helpful in routing/timing schedules.  There have been transports to and from areas that we did not know about previous to this project. Also, better knowledge of target population (how many disabled / low income / elderly) actually reside in Tuscarawas County would be helpful.  Finally, having more transportation vans available than estimated is a very good idea. 
Horizons & TCSC – We agree that fees must be minimal.  Low cost fares mean that older passengers, disabled and low income individuals are more likely to afford transportation and it is more accessible to this population.
TCSC – To maintain program, older adults over 50 must be referred to us by Horizons so that our driver and dispatcher have adequate work to justify their schedules.
1,741
571.0
0
850
0.0
0.0
0.0
16.00
16.00
9.00
3,125
571.0
571.0
571.0
0.00
16.00
0.00
16.00
0.00
16.00
  
z-New Carlisle 2012 JARC Operating Assistance ProjectNew Carlisle, City of2012Kimberly J Joneskjones@newcarlisle.net3/2/2012February
0
0
0
N/A
Service has not begun yet.
N/A
N/A
N/A
N/A
0
0.0
0
0
0.0
0.0
0.0
0.00
0.00
0.00
0
0.0
0.0
0.0
0.00
0.00
0.00
0.00
0.00
0.00
  
z-Quadco 2012 JARC Operating Assistance ProjectQuadco Rehabilitation Center2012Terry L. Fruthfruth@quadcorehab.org3/7/2012January
0
0
New releases and public meetings.
Williams County Coordinated Transportation System
0
0.0
42
  
z-Quadco 2012 NF Operating Assistance ProjectQuadco Rehabilitation Center2012Terry L. Fruthfruth@quadcorehab.org3/7/2012January
0
0
0
0.0
0
0.0
  
z-Quadco 2012 JARC Operating Assistance ProjectQuadco Rehabilitation Center2012Terry L. Fruthfruth@quadcorehab.org3/7/2012February
0
0
News releases and public meetings
38
  
z-Quadco 2012 NF Operating Assistance ProjectQuadco Rehabilitation Center2012Terry L. Fruthfruth@quadcorehab.org3/7/2012February
0
0
News releases and public meetings.
Service has not begun yet.
0
0
  
z-Horizons 2012 NF Operating Assistance Project-Tuscarawas County Senior Center portionHorizons of Tuscarawas and Carroll Counties2012Pam Ferrellpferrell@tuscsc.org3/8/2012February
62
0
0
3,500 newsletters distributed quarterly, fliers in all vans, participation in three community wide expo's each year in addition to the County Fair and participation in two parades each year. Informational fliers are available at our five county senior centers. Radio interviews conducted 3 times per year.
The Tuscarawas County Senior Center offers an expanded transportation program in addition to our day time transportation program. Expanded times of operation are 4pm to 9pm on Tuesday and Thursday and *am to 4 pm on Saturdays. The charge for all trips is $3.00 one way and $4.00 round trip.Target population is older adults(over 50) who are low-income with a developmental disability and/or have physical limitations who live in Tuscarawas County.
Our transportation data entry employee and Mobility Manager cross check and maintain accurate statistical data on clients, mileage and trips. Each month we are able to compare our goals with actual performance. Random phone contact to assess customer satisfaction will be conducted each month by Senior Center staff.
Goal 1: The senior Center will provide transportation services to 80 unduplicated individuals. Results: YTD 29

Goal 2: The Senior Center will provide 800 one-way trips in 2012. Results: YTD 167
On time pickups, no missed pickups and no turn downs. Successfully brokered 45 trips.
Schedulers and drivers with extensive experience and knowledge of the county communities and roads are necessary in order to operate a reliable service. The Senior Centers 30 years of providing transportation was a great benefit in starting this program. Fees must be minimal because of our low-income/disabled target population.
None at this time.
85
0.0
0
12
0.0
0.0
0.0
10.00
10.00
0.00
85
571.0
571.0
0.0
0.00
10.00
0.00
10.00
0.00
0.00
  
z-Tuscarawas County Senior Center 2012 Mobility Management ProjectTuscarawas County Senior CenterMobility Management2012Shannon L. Hurseyslhursey@yahoo.com3/12/2012February
15
28
Marketing plan is to supply all service agencies with brochures for clients and also we have brochures at the libraries, hopitals and doctors in the county
Plan aims to improve transportation services for all persons, with a special focus on those with disabilities, older adults and individuals with lower income.  Through the coordination of community resources and strengthened relationships between transportation providers in Tuscarawas County.
Our project collects and uses data from all 3 agencies to idenify growth, gap times as well as trips, target populatin and unduplicated clients and referrals.
The past 2 months tranportation is still doing the same amount of of one way trips & clients as 2011 with exception of Senior Center New Freedom (only running 1 van) with cut back that were made.  Our scheduling is the key to this success.
45
  
z-WSOS 2012 NF Operating Assistance ProjectWSOS Community Action Commission2012William Duncanwrduncan@wsos.org3/14/2012February
40
0
Ground breaking for new TRIPS building on 2/14/12.
Newspaper announcement in the Fremont News Messenger.
15
40
  
z-WSOS 2012 JARC Operating Assistance ProjectWSOS Community Action Commission2012William Duncanwrduncan@wsos.org3/14/2012February
41
Make paperwork mandatory for those even if they aren't going to qualify. If they are using the additional hours, we should have documentation that they attempted to qualify for the program.
7
22.5
1
  
z-CAP Preble 2012 JARC Operating Assistance ProjectCommunity Action Partnership of the Greater Dayton Area2012Lisa Senesaclisas@cap-dayton.org3/16/2012January
31
0
0
-Seminar at JFS "Transportation Solutions"
-Maintenance Meeting at CAP with vendors & agencies pertaining to vehicle maintenance
-Meeting with PCCOA on disability qualification and billing for coordination of rides
Improve access for low income individuals who need employment, employment related activities within Preble County & the neighboring areas.  To increase contracts with agencies to provide an overall match for these activities.  To better inform residents of the services provided.
Increase in number of one way trips over the past year, phone calls, miles per month, and revenue hours.  Number of unduplicated clients for each month and the overall year to date "qualified" JARC ridership.
 
Jan. 2011 to Jan. 2012
One-way trips:  up 2
Unduplicated clients: down 5
Revenue Hours: down 54.5
Miles driven: down 3310
Trips per passenger: up 4/passenger
 
Cost per passenger trip: $22.50
Avg. # of trips /passenger: 18
561
124
  
z-CAP Preble 2012 JARC Operating Assistance ProjectCommunity Action Partnership of the Greater Dayton Area2012Lisa Senesaclisas@cap-dayton.org3/16/2012February
25
13
0

-Seminar @JFS: "Transportation Solutions"

-ProcurementPRO portal webinar

-STP Grant for handicapped accessible vehicle

-distribution of 250 brochures

Demand Response Service:
Improve access for low income individuals who need employment, employment related activities within Preble County & the neighboring areas.  To increase contracts with agencies to provide an overall match for these activities.  To better inform residents of the services provided.
Increase in the number of:
~one-way trips
~phone calls
~qualified riders
Analyze:
~Revenue hours/miles driven
~Trip per passenger
~Cost per trip
STP Grant submitted for handicapped accessible vehicle
Feb. 2011 & Feb. 2012 comparisons:
~One way trips: up 189
~unduplicated clients: up 5
~Revenue hours: up 51.75 hours
~Miles: up 1403
~Avg. # trip/passenger: 16.723
~Trips/passenger: up 2.8
~Cost/trip: $19.87
~
 
Grants take a lot more time and energy  than expected, to complete.
603
36
  
z-WSOS 2012 Mobility Management ProjectWSOS Community Action CommissionMobility Management2012William R Duncanwrduncan@wsos.org3/19/2012February
63
0
Gave some information for Erie County Harts and Taxi services; Presentation on Coordination efforts of WSOS/TRIPS to TMACOG; Discussed transportation needs of Disabled population of Sandusky County with Sandusky County MRDD, and the possibility of coordinated vehicle maintenance; Overview of Clearview plan of action regarding TPD to Perrysburg and Clearview Consultants; Attended the Sandusky Co EDC Annual Meeting to advocate for the availability of public transportation as an Economic Development tool.
See some of the information - marketing section. Also developed worksheet for riders to use that have difficulty using Demand-Response systems that will help them plan for when their ride will arrive.
While the coordination of resources seems like a natural money saver - it becomes harder to get organizations to come to the table to discuss sharing as their portions get smaller.
  
z-Horizons 2012 NF Operating Assistance ProjectHorizons of Tuscarawas and Carroll Counties2012Sara Gillprice.sarae@gmail.com3/22/2012February
362
0
330
TCSC – 3,500 newsletters distributed quarterly; weekly local newspaper and flyers in all vans used for transportation.
Horizons - 100 transportation flyers monthly distributed from all vans used for transportation; Approximately 25 flyers requested/ distributed monthly from the general public; Attend community craft shows on quarterly basis and attend county fair booth yearly, and semi-annual employment fairs, distributing 100-150 flyers and informational sheets at each event; Regularly stock Employment Source and Ohio Department of Job and Family Services offices with transportation flyers (approximately 200 per year); T-shirts with Tusctransit logo distributed at local high school during basketball season.  In the future, we plan to continue use of flyers, utilize local radio and television channels, and local parades for advertisements.  February 2012 - 50 additional flyers to local physical therapy clinic
TCSC - The Tuscarawas County Senior Center offers an expanded transportation program in addition to our day program.   For a minimal cost ($3 one way and $5 round trip) we provide transportation on Tuesdays and Thursdays 4 pm to 9 pm and Saturdays 8 am to 4 pm. The target population is older adults (over the age of 50) who are low-income with a developmental disability and/or have physical limitations. 
Horizons – Horizons offers transportation services from 7 am to 11 pm Monday through Saturday and 7 am to 4 pm on Sundays.   Services are provided for a minimal cost ($3 one way and $5 round trip).  We service the entire area of Tuscarawas County.   Any adult (over the age of 18) resident of Tuscarawas county may use the service, although our target population are those who are low-income and/or those with a developmental disability or physical limitations.  
Horizons and TCSC work closely together in the coordination of transportation referrals, brokering and backup services within Tuscarawas County. 
TCSC – Our transportation data entry employee and Mobility Manager cross check and maintain accurate statistical data on clients, mileage and trips.  Each month we are able to compare our goals with actual performance.  Note:  The Senior Center goals have changed since the original grant for FY 2012 was submitted.  The budget for the program was reduced in half due to overall agency budget constraints.  Our revised goals are as follows:
1. (Replaces goal 7 in the grant application)  The senior Center will provide transportation services to 80 unduplicated individuals. Results: YTD 29
2. (Replaces goal 8 in the grant application)  The senior Center will provide 800 one-way trips in 2012. Results: YTD 16
Horizons – Our dispatchers and Transportation Coordinator cross check and maintain accurate statistical data on clients, mileage and trips.  Our database and schedules are used to count and collect trip and passenger data and van inspection forms are used to collect mileages.  Using this data, we are able to compare our goals with actual performance.  Other methods used to collect data and evaluate are as follows:
1. (Goals 1,  2,  12 & 13) We are coordinate closely with TCSC and attend meetings every other month with TuscoBus board.
January 2012 –Gave 2 client referrals to TCSC, and New/unduplicated clients: 20
2. (Goal 3)  See Service Description above
3. (Goal 4) Driver Alert notifications – We have a toll-free number listed on the back of each van for the public to notify Horizons as to how the drivers are doing.  This helps us to evaluate driver performance and safety while they are on the road. Results:  Received 1 driver alert call in February
4. (Goal 5)  Increase contracts with other agencies.  Results:  No new contracts in February
5. (Goal 6) Radio and cell phone communication continues to be effective between Horizons drivers and dispatch staff, as well as with the Tuscarawas County Senior Center.  We are able to effectively broker trips and give better information to each other to ensure that good service is provided to the community.  
6. (Goals 9& 10) We have hired two new dispatchers in the past year and 6 part time drivers.  With new dispatchers, we are able to increase evening and weekend service and improve availability and communication with consumers during all hours of transportation.  We have been able to increase dispatch (phone line) hours from 8 am – 4 pm five days a week (last year) to dispatching 7 am – 10 pm Monday through Saturday and 8 am – 4 pm on Sundays.   More drivers have improved our ability to transport the increased number of consumers.  
February 2012 trips are as follows:  Total one way passenger trips are 3261with the total one way trips for the target population (disabled & low income) at 1838
TCSC- On time pickups, no drops, and satisfied customers.  Reducing our drivers from 2 to 1, we were able to make the adjustments and met objectives for January. Results:  Successfully Brokered 45 trips in February
Horizons - Given the above goals and utilization of trip data, we have been able to greatly expand service hours to better serve consumers with earlier work shifts.  Increased hours of dispatching/phone service has improved service by making it possible for more people to commute to work and appointments.  Word of mouth has worked for transportation in that we have increased our trips each year because of good service and satisfied consumers.  We have been especially successful in transporting the disabled, in that several disabled consumers have commented that they had little or no mobility before this program began.   Evidence shows in that we have increased our numbers to 24, 588 total one way trips in 2011, over ten thousand more one way trips than in 2010. 
TCSC –Schedulers and drivers with extensive experience and knowledge of the county communities and roads are necessary in order to operate a reliable service.  The Senior Center’s 30 years of providing transportation was a great benefit in starting this program.  Fees must be minimal because of our low-income/disabled target population.
Horizons – More knowledge of how widespread our rural area is would be helpful in routing/timing schedules.  There have been transports to and from areas that we did not know about previous to this project. Also, better knowledge of target population (how many disabled / low income / elderly) actually reside in Tuscarawas County would be helpful.  Finally, having more transportation vans available than estimated is a very good idea. 
Horizons & TCSC – We agree that fees must be minimal.  Low cost fares mean that older passengers, disabled and low income individuals are more likely to afford transportation and it is more accessible to this population.
None at this time
0
0.0
0
872
0.0
0.0
0.0
16.00
16.00
9.00
3,346
571.0
571.0
571.0
0.00
16.00
0.00
16.00
0.00
9.00
  
AAA3 2012-13 NF Mobility Management ProjectArea Agency on Aging 3Mobility Management2012 and 2013Erica Petrieepetrie@psa3.org3/23/2012January
98
0
Presented FIND A RIDE to Help Me Grow staff (75 brochures), presented Beyond Driving with Dignity to AAA 3 advisory council (15 people)
provide leadership for FACTS coalition,  oversee call center and work with new callers and individuals on FIND A RIDE program to secure transportation. 
Marketing of mobility related issues continues and two speaking engagements were completed in January.  The goal is to do one speaking engagement or outreach per month.   The call center received 53 transportation calls in January which is above the 40/month projected in the New Freedom application.  The New Freedom application stated we would work to find 2 additional funders during this grant period and a United Way application was submitted this month.   
United Way application submitted on behalf of the FACTS coalition.  4 separate agencies that previously submitted separate applications for transportation $ now all were in agreement to submit as a coalition, transportation website under development, FACTS coalition meeting and transportation coordination plan updated. 
  
AAA3 2012-13 NF Operating Assistance ProjectArea Agency on Aging 32012 and 2013Erica Petrieepetrie@psa3.org3/23/2012January
826
576
  
AAA3 2012-13 NF Mobility Management ProjectArea Agency on Aging 3Mobility Management2012 and 2013Erica Petrieepetrie@psa3.org3/26/2012February
91
146
www.mytransportation.org goes live in February. E-mail to all FACTS coalition members, AAA 3 staff members, and transportation stakeholders to notify of new website.   Beyond Driving with Dignity presentation on "older drivers" given to 15 people. 
no changes
43 calls were received by the transportation call center (projected 40 per month benchmark).  Presented to United Way allocations committee on FACTS coalition application for funding. (working toward additional funders as presented in New Freedom application).  Vehicle confirmation sent to ODOT for 4 vehicles written into New Freedom grant. Added veterans association to coalition as well as West Ohio health ministries representative (objective to grow the FACTs coalition per New Freedom app)
Transportation website is a fantastic resource for our community that gives information on all transportation options in the seven county area as well as gives call center information.  Helps market coalition, call center and beyond driving with dignity. 
  
AAA3 2012-13 NF Operating Assistance ProjectArea Agency on Aging 32012 and 2013Erica Petrieepetrie@psa3.org3/26/2012February
947
589
  
z-CAC Fayette 2012 JARC Operating Assistance ProjectCommunity Action Commission of Fayette County2012Ryan Hoschrhosch@cacfayettecounty.org3/27/2012January
39
2
Billboards, radio ads and flyers. Flyers are passed out to passengers, as well as, distributed to local agencies such as Supermarkets, Medical Buildings,etc.
Provide transportation to and from work only, M-F between the hours of 5:00a.m.-8:00a.m. and 5:00p.m. and 11:30p.m. And Saturdays from 5:00a.m. - 11:30p.m.
1,264
50
  
z-CAC Fayette 2012 JARC Operating Assistance ProjectCommunity Action Commission of Fayette County2012Ryan Hoschrhosch@cacfayettecounty.org3/27/2012February
43
JARC Brochures. Brochures have been passed out to passengers, as well as placed in local establishments such as Medical Buildings, Supermarkets, etc.
1,005
50
  
z-MCTC 2012 Mobility Management ProjectMCTCMobility Management2012Timothy A Maceykomctc2009@gmail.com4/4/20121st quarter
6
0
Brochures passed out at Chamber meeting and Community Luncheon with updates given on Mobility Management.  Board meeting for MCTC, Tomorrow Center, and FCFC meeting with JARC grant being discussed and marketed.
A weekly meeting is held with the Director to discuss current issues, a bi-monthly board meeting is held to look at MCTC specific trends, and a quarterly tranportation board is being put together to review the overall tranportation needs with all transit agencies.  The MM oversees the county fueling station to assist with keeping fuel pricing as low as possible for all agencies and addressing the purchasing of fuel as noted. 
The MM has been working the past year to lay the foundation for a call center in our area.  Major work has been done to build trust and collaboration among local agencies and the project is moving forward with an anticipated launch in 2013.  The purchase of scheduling software has finally been approved by ODOT and the County Commissioners and we are preparing to enter into a contract with Route Match in the near future.  The MM has worked hard at moving this forward and we are excited to be one step close to making that a reality.
Make sure that you do your research and become very knowledgable in as many areas as you can prior to launching a project.  I am learning every day and wish I had known a lot more about the grant opportunities, the reporting/requirements, and all of the other many things that it takes to stay on top of everything.  It is an exciting project and the more prepared you are going in the more beneficial you will be to your community.
I have been doing travel training research and plan on attending a course this summer if my schedule allows.  The travel training project will become important this year as we plan on implementing the various aspects of that concept into our local transportation plan.
  
z-Sandusky 2012 JARC Operating Assistance ProjectSandusky, City of2012Thomas Schwanthomas.schwan@ci.sandusky.oh.us4/4/20121st quarter
We have created interactive route maps and have them displayed on the City of Sandusky's website. We have marketed individual ride ticket for human service agencies to purchase to give to their clients.Tickets have been purchased by Crossroads/VOA shelter and Erie Co Adult Probation.
We currently have 2 SPARC (Sandusky Area Ride Connection) Routes. SPARC 1 has 20 stops and SPARC 2 has 19 stops throughout the City of Sandusky and Perkins Township.
SPARC 1&2 has continued to grow throughout the first quarter of 2012.
21,989
13.4
  
z-Sandusky 2012 JARC Operating Assistance ProjectSandusky, City of2012Thomas Schwanthomas.schwan@ci.sandusky.oh.us4/5/20121st quarter
Newspaper articals, map brochures located at stops and business locations, have had many speaking engagements to discuss project.
The intent of this proposed project is to continue the operation of the Sandusky Transit System's SPARC Routes 1 & 2 (Sandusky-Perkins Area Ride Connection). The SPARC Routes provide affordable daily transportation for individuals needing to travel from the small urban City of Sandusky to their places of employment in the suburban neighboring community of Perkins Township.The route are  point deviation routes incorporating various  neighborhood and downtown stops within the City of Sandusky and commercial establishments in Perkins Township. City of Sandusky stops were determined based on the knowledge of existing transit demand areas and those neighborhoods with large lower income and disabled populations.
Measurements of expected outcomes will be measured in various means.Increased ridership will be the easiest measurable outcome.Drivers will be given daily timed tally sheets where boarding per timed stop will be noted. Total headcount will be entered daily into a spreadsheet and will be summerized on monthly reports by the STS General Manager. At the end on each month, the STS Administrator will also tally counts per timed stop. This will provide information as to busiest times and locations so adjustments can be made in order to maximize service potential.
The SPARC Project has seen continued success and growth since its inseption in 2009. SPARC 1 & 2 provided 85,224 rides in 2011 with 33,335 of those being employment related trips.
Prepare to be successful. The public will use your system if it's inexpensive, convenient and friendly. Ridership increased so much last year our buses weren't big enough to handle some bus stop ridership.
21,989
31.0
6,600
  
z-New Carlisle 2012 JARC Operating Assistance ProjectNew Carlisle, City of2012Kimberly J Joneskjones@newcarlisle.net4/5/2012March
0
0
0
0
Service is anticipated to begin around May 30.
n/a
n/a
RFP is being published for the 2nd time due to no response the first time.  Law Director is in the process of reviewing the new RFP.
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